Customer Satisfaction Online Survey from Blue Mountain Air

This survey form allows you (the Customer) to tell us how our service was:

Administration:

Attendant was courteous (Rate from 1 to 10, 10 being best)

I was able to schedule an appointment within the same business week

Yes No

The scheduled appointment was convenient for me

Yes No

I called during business hours

Yes No

After business hours, I left a message and my call was returned promptly

Yes No

Comfort Consultant:

The consultant showed up on time for the scheduled appointment

Yes No

I was given a written quote

Yes No

I was given a Blue Mountain Air information packet

Yes No

The consultant was courteous

The consultant was prepared, knowledgeable and addressed all issues

Installation:

Installers showed up on time for the scheduled appointment

Yes No

Installers presented the bill for payment and this survey when they arrived

Yes No

Installers were courteous

Installation went smoothly

Installers cleaned up after themselves

Installation was completed in the time frame approximated

Overall satisfaction with Blue Mountain Air:

Comments:

I was referred by:

I would like to qualify to earn $100 by referring:

Advertising:

I called Blue Mountain Air because (please check all that apply):

	I saw Blue Mountain Air:
		in the yellow pages
		on the internet
		when I received a postcard through the mail

Your name:

Your email: